Legal

Privacy Policy

Effective Date: June 29, 2026
Company: Old North State Refrigeration and Mechanical
Website: www.oldnorthstatemechanical.com
Contact: oldnorthstatemechanical@gmail.com | (704) 460-1947

1. Introduction

Old North State Refrigeration and Mechanical respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information you provide when you visit our website, request an estimate, contact us, or use our services.

By using this website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information that you voluntarily provide, including:

• Name
• Phone number
• Email address
• Service address or city
• Details about your heating, cooling, refrigeration, indoor air quality, or home service needs
• Photos, notes, or other information you submit through a form
• Communications you send by email, phone, text, or website form

We may also collect limited technical information automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Date and time of visit
• General location information

3. How We Use Your Information

We use the information we collect to:

• Respond to service requests and estimate inquiries
• Schedule appointments
• Provide customer support
• Send requested information
• Improve our website and services
• Follow up about your project
• Maintain business records
• Protect against fraud, spam, or misuse of our website
• Comply with legal obligations

4. Website Forms and Third-Party Form Providers

If you submit a form on our website, your information may be processed by a third-party form provider, such as Formspree or a similar service, so that we can receive and respond to your request.

Do not submit sensitive personal information through website forms unless necessary for your service request.

5. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to understand website traffic and improve performance. These tools may collect information such as pages visited, browser type, device type, and general usage patterns.

You can adjust your browser settings to refuse cookies, but some website features may not work properly.

6. How We Share Information

We do not sell your personal information.

We may share information only when reasonably necessary, including with:

• Employees or contractors who help provide services
• Scheduling, form, email, hosting, analytics, or website service providers
• Payment or financing providers if you choose to use those services
• Insurance, legal, or professional advisors when needed
• Government authorities if required by law

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through our website. However, no website, email, or internet transmission is completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, and comply with legal obligations.

9. Your Choices

You may contact us to:

• Request access to information you provided
• Ask us to correct inaccurate information
• Request that we delete information when legally permitted
• Opt out of non-essential communications

To make a request, contact us at:

Email: oldnorthstatemechanical@gmail.com
Phone: (704) 460-1947

10. Children's Privacy

Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

11. Links to Other Websites

Our website may contain links to third-party websites, including social media pages, financing providers, review platforms, or mapping services. We are not responsible for the privacy practices or content of those third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

Questions about this Privacy Policy can be directed to:

Old North State Refrigeration and Mechanical
Website: www.oldnorthstatemechanical.com
Phone: (704) 460-1947
Email: oldnorthstatemechanical@gmail.com